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We are willing to give you an % allowance of the next shipment to compensate you for the loss

下一次的货物，我方准备给予的折扣，以补偿你方的损失。

The damage to the machine-tools occurred in transit, so you should make a claim on the insurance company

机床的损坏是在转运中发生的，所以贵方应该向保险公司提出索赔。

I’m sorry to hear that I think after we make an investigation of the matter, we’ll consider the allowance Is it OK?

我很遗憾听到这件事，我想待我方调查此事后，再考虑赔偿，好吗?

I’ll try to find out why the shirts we sent you are a smaller size and inform you of the result as soon as possible

我会查清楚为什么发给你们的衬衫会小一号，并尽快告诉你们结果。

We accept the claim, but can you tell me how much you want us to compensate you for the loss?

我方同意理赔，贵方能否告诉我们，你们想要我们赔偿多少损失?

We will give your request for claims immediate attention

我方会立刻处理贵方提出的索赔要求。

We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction

我方将尽快解决该问题，并赔偿贵公司的损失，让你方满意。

We’d like to express our sincere apologies for the poor quality of the products

对货物的质量问题，我方向贵方表示诚挚的歉意。

We regret to hear that the goods you received are not of the quality expected

我方很遗憾地获悉，贵方收到的货物质量与你们的期望不符。

We are very `sorry for the trouble cause by this delay

这批货物的迟运给你们带来的麻烦，我方深感抱歉。

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