像平常一样打开邮箱，回复邮件，一封命名为TOP UGENTLY的信让我再次感到震惊。
这一单啊，走的彼此都心力憔悴，本以为消财免灾，本以为可以为客人尽力做一点力所能及的事情，本以为付掉巨额的转船以及罚金之后一切都相安无事了，后来才知道我自己的想法是完全错误的。将钱付给P&O之后,货代承诺我会在10月底到达目的港,于是我只能等，可是客人的来信才提醒我到目前还未到,才知道需要转船两次才可以到达DUALA,10月份是不可能到达的，于是和船公司核对，那边告诉我，具体时间应该是11月底.我傻眼了，于是保持了沉默,因为我能做的或许就只有这样了,到了12月26日客人再次发来邮件,提醒我船还是未到,于是再次让船公司帮忙查询，一天后得知船在13号就到达了港口,于是立即电话联系客人，告诉了他这个消息，可是客人发来的如下邮件又把让人感觉到的都是遗憾:
Hello Jane
About your last message to me, you were very right about the container arriving on the 13th December. This is what the problem was. My guys went to the shipping company that was transporting the container and their representative confidently told them that the ship was to arrive on the 25th of December and that because of the holidays they had to call before coming to the port to collect it. When I got your message, I informed them and also requested that they should check again with the ports authority to be sure that the container had not arrived yet. They reluctantly accepted to verify and still saying that the shipping representative had told them that it was to arriver on the 25th December. And when they went and check with the ports authorities they were shocked to hear that the ship had arrived since the 13th December as you had said.
Right now it is past due the days the container could be cleared from the port without penalties. Penalties have already started to acrue, which must be paid before the container can be released. If the container is not retrieved from the port within some specific time it will end up to be liquidated or auctioned to the general public.
You can see for yourself how much trouble I am going through with this business that we started and it is now getting to a year and yet no head way out.
Anyway thanks for your support and I hope I do not get put out of the business.
John M. Mbah
这一单,真做的彼此都疲惫不勘.哎!现在最担心的是客人,我为他付出那么多也就只有一个目的，希望他早日收到货物，可是现在我却不能再次替他扭转乾坤.内心里是深深的歉意......