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邮政服务礼貌用语 (Service Courtesies)

1.询问是否办理其它业务 (Is There Anything Else?)

Is that all? 就这些吗? That’s it? 就这些吗? Anything else? 您还办理其它业务吗?

2请对方重复 (Asking for Repetition)

Would you mind speaking more slowly, please? 请您说慢点好吗?

I’m sorry. Would you please repeat what your said? 对不起，您能再重复一下好吗?

Sorry, I didn’t quite follow you. 对不起, 我不太明白。 Please speak slowly. 请说慢点。

Pardon? 对不起，请再说一遍。 Yes, go ahead, please. 好的，请讲下去。

3.主动提供服务 (Offering Services)

Hello, can I help you? 您好，您想办理什么业务? May I help you, sir? 先生，您想办理什么业务?

How can I help you? 我能为您做什么? What can I do for you? 我能为您做些什么?

4.请对方稍候 (Excusing for a Moment)

Just a moment, please. 请稍等。 Excuse me a moment, please. 请稍等。

One moment, please. 请等一会儿。Sorry to have kept you waiting. 对不起，让您久等了。

Excuse me for having kept you waiting so long. The network was busy just now.

对不起，让您久等了。刚才网络非常忙。

编辑推荐：

2014年国际商务师考试《业务外语》复习资料汇总