According to me this year for a year the actual situation of the accounting settlement, next year's work mainly from three aspects: catch service, grasping quality, take hold of the quality, are the three aspects to set up my sales in xx years the work mentality.

A, take the customer as the center, completes the settlement service work. The customer is the source of our existence, as sales is external the window, the service has a direct influence on the credibility of our bank

1, I can always advocate "first-asking responsibility system", "full table service", "stand service", "three service" we will continue to carry out, and do it each staff to patient to each customer, customer satisfaction.

2, along with the financial industry competition among, the customer to bank service demand more and more, not only in the LinGui service in our service more embodies the varieties, in addition to continue to make public utility cost, taxes, fees, transportation, finance FaMeiKuan BSP aviation agency etc agent settlement, but also to do the next year of the opening of the highway network connection fee business, open mode fund acquisitions business, securities business and so on many kinds of service strains, and improve our competitive ability.

3, active strengthening and personal business contact, participate in personal business, familiar with the personal business to better service to clients. Although have been integrated business system, but for different reasons can't do real comprehensive, is my sales work a deficient.

4, to the bank for classroom, next year we will hold the bank settlement way to lecture, increase people's financial knowledge, let customers know more bank, close to the bank and into our business.

5, and continue to make telephone banking self-help bank and the bank on the net, the work, and to promote the use of high quality customer business of the bank on the net.

Second, the strong internal control system management, risk prevention, guarantee the quality of work. In recent years, with the increase of financial crimes, prompted us to operation of norms, the implementation of the regulations have higher requirements

1, urged, science and technology department, sales department to me the computer interface change as soon as possible, and then in strict accordance with the requirements of the operational system of governance, the classification of a gang a card, one card, strengthen the system of execution rigidity, improve binding upon both parties.

2, further strengthen the important link of the internal control and important post defense, concentrate on account management (make sure I can open an account of the unit quality) and door-to-door service.

3, further strengthen the accountant cashier system, strictly accountant cashier to the implementation of the regulations and check, regulate the seal and the use of an important documents blank and keep.

4, with emphasis placed on implementation of the sale of the pay password, ensure the safety of the fact settlement funds, further improve our guard against foreign settlement risk means.

5, the standard operation procedure and strengthen the general accounting daily inspection system and found hidden trouble, reduce mistakes stop settlement accident.

6, to a small local branch to fulfill its business guidance and inspection.

7, do accounting quality inspection work regularly.

Five, the people-oriented improve employees' comprehensive quality. The quality of staff how to is the foundation of Banks can, in the current staff turnover I need to have a high quality business of the team

1, the good into thoughts. Banking listen very beautiful, actually full of competition and risk, so to my sales to a certain psychological quality and culture. In the personnel to the ability of the staff and to play to the biggest potential employees to determine the suitable post, so as to enhance the enthusiasm of the employees.

2, strengthen business training, this also is the most pressing next year, it reported the personnel department training plan, prepare to cashier system, payment clearing way, integrated business accounting system, the new system of accounting subject basic knowledge and all kinds of new business training.

3, in the personnel stress is to strengthen the training of position, in addition to the technology more the tournament next year to improve the staff business level.

4, frequently do staff of the ideological, care to encourage the staff, strengthening employee's psychological quality.

5, plans and destination for the job rotation, train every staff from a single operation to the mixing can change